As an airline reservation agent, I took a call from a man who wanted to book a flight for two but wasn't happy with the price of 59 per ticket. "I want the 49 fare I saw advertised, " he insisted, saying he would accept a flight at any time. I managed to find two seats on a 6 a.
m. flight. "I'll take it, " he said, then worried his wife might not like the early hour.
I warned there was a fee of 25 per person if he changed the reservation. "Oh, that's no problem, " he said dismissively.
"What's fifty bucks?" |
